57v Privacy Policy – Your Personal Data, Handled with Respect

When you register for a 57v account, we collect the personal details you provide directly — including your full name, date of birth, email address, and mobile number. We also collect your payment-related information such as your GCash or Maya account reference, which is necessary to process deposits and withdrawals securely. When you use the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session timestamps. This technical data helps us maintain platform stability, detect unusual account activity, and improve the mobile experience for Filipino users. We do not collect more information than is necessary for the purposes described in this Privacy Policy, and we do not store payment card numbers or full e-wallet credentials on our servers.

The personal data we collect is used strictly to operate and improve your 57v experience. We use your registration details to verify your identity, manage your account, and ensure you meet our minimum age requirement of 21 years. Payment information is processed solely to complete your deposit and withdrawal requests through our supported Philippine payment channels. Technical data is used for fraud detection, platform security, and performance monitoring — it is never used for profiling or targeted advertising. We may also use your contact details to send you account-related communications, such as transaction confirmations and important platform updates. You can manage your communication preferences through your account settings at any time.

57v does not sell, rent, or trade your personal data to any third party under any circumstances. We may share limited data with trusted service providers who assist in operating the platform — for example, payment processors that facilitate GCash and Maya transactions, or technical infrastructure partners that support platform uptime and security. All such service providers are bound by strict data processing agreements that prohibit them from using your data for any purpose beyond what is needed to deliver their specific service. We may also disclose personal data when required by Philippine law, a court order, or a regulatory authority with jurisdiction over our operations. Outside of these specific scenarios, your data stays within the 57v ecosystem.

We retain your personal data for as long as your account remains active and for a reasonable period after account closure to comply with our legal and regulatory obligations under Philippine law. Transaction records may be kept for a longer period where required by financial regulations or anti-money laundering rules that apply to online entertainment platforms. Once your data is no longer needed for any lawful purpose, we securely delete or anonymise it in accordance with our internal data management procedures. You may request the deletion of your personal data by contacting our support team — we will process your request in line with applicable law and inform you of the outcome within a reasonable timeframe. Note that certain records may need to be retained even after an account closure request if they are required by law.

As a data subject under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is being processed — which is exactly what this Privacy Policy is designed to do. You also have the right to access a copy of the personal data we hold about you, to correct any inaccurate or outdated information, and to object to certain types of processing. If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address shown in the footer of this page, and we will respond within a reasonable period in accordance with our legal obligations. We take every data rights request seriously and will never penalise you for exercising your rights.

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 57v platform is encrypted using secure protocols to prevent interception during transfer. Access to personal data within our organisation is restricted on a need-to-know basis — only staff members who require access to perform their specific functions are authorised to view account or transaction data. We regularly review and update our security practices to address evolving threats and to maintain a safe environment for every Filipino player on the platform. While no system can guarantee absolute security, we are committed to taking every reasonable precaution to protect the information you entrust to us.